return-policy

Company Information:

imarshop is a part of WaelGmbH

Official Address: Robert Str. 70, 44809 Bochum

Return Process:

Customers may initiate a return by contacting us through email, speaking with a customer support agent on our website, or calling us. If a product arrives damaged, the customer has the right to refuse it and initiate a return.

Timeframe for Return Initiation

Customers must initiate a return within 1 week of receiving the product.

Condition of the Product:

Returned products must be in their original, undamaged, and unused condition. The return must be accompanied by the invoice.

Return Costs:

Buyers are responsible for shipping and return expenses.

Refund Options

Customers will receive a refund in the form of a wallet credit for purchasing on our website or can opt for a cash refund.

Non-Returnable Products

only Products with a warranty badge on the product page are returnable or refundable.

Timeframe for Refunds

Refunds will be processed within one working day to a week.

Notification of Policy Changes

Customers will be notified of any changes to the return policy through our newsletter.

Return Rejection Conditions

The company reserves the right to reject a return request if:

  • – The product has been opened or used.
  • – The invoice and return details are not provided.
  • – The customer cancels the order after it has been shipped, and shipping and return costs will be borne by the customer.

Order Cancellation

Customers can cancel orders that have not been shipped. If the order is shipped and then canceled, the customer bears the shipping and return costs.

Agreement to Policies

By continuing to purchase and browse our website, the customer is deemed to have fully agreed to our policies.